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NVQ Business Administration
NVQ Customer Service
NVQ IT / ITQ
NVQ Management
NVQ Teamleading
NVQ Retail

NVQ Business Administration

Would you like to help your employees develop into highly skilled, highly effective business people?

Want significant cost savings, improved performance and increased productivity?

How will the Business and Administration NVQ help your business?

Business and administration skills are essential in many roles, yet finding suitably trained candidates is a real recruitment problem for many organisations. One option is to develop business and administrative skills amongst your existing workforce.

It will help your business by enabling your employees to:

• create, summarise and locate critical business information
• communicate confidently and contribute to discussions
• understand the importance of planning
• recognise and manage problems at work
• show respect and considerations to their colleagues
• understand the importance of teamwork
• identify their own development needs
• monitor their work performance

Who is a Business and Administration NVQ suitable for?

This NVQ is aimed at individuals working in administration-based who would like to develop their work-related skills, knowledge and understanding. Successful completion demonstrates a good working knowledge of an occupation and the ability to perform a range of tasks with some supervision.

What will your staff learn?

• working within a business environment
• working effectively with other people
• managing a diary system
• maintaining customer relations
• storing, retrieving and archiving information
• research and report writing
• organising and supporting meetings
• using a telephone system and office equipment
• reducing risk through Health and Safety measures
• business software, including Word, spreadsheets, databases and presentation software.

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NVQ Customer Service

Want to ensure your employees make the right impression with customers?

How will the Customer Service NVQ help your business?

A Customer Service NVQ will open up pathways to understanding what customers really want. Through gaining this qualification, your employees will be able to:

• improve service by actively seeking feedback from customers
• communicate effectively with customers, promoting confidence and reassurance in your company
• share with colleagues approaches and tactics they have found to work when helping customers or increasing sales

Training can be a great motivator for your employees and will help them get more from their work. This should not only improve your staff retention levels but could have a massive impact on the profitability of your organisation.

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NVQ IT / ITQ

Would you like improved employee IT skills? Want to get the best return on investment with your technology? Want a structured IT framework that will maximise productivity in your organisation?

Flexible approach to IT

When it comes to developing IT skills within your business, one size does not fit all. IT needs vary from business to business and from job to job. Completing an ITQ will give your employees the chance to develop the IT skills they need to do a better job, making more use of your IT systems and supporting your rganisation's IT strategy.

The ITQ has been devised to allow for different skills to be learned and assessed at different levels - from word processing and spreadsheet skills to bespoke units, which focus on specific organisational software. This improves individual employee skills and can help accelerate the uptake of new technology within your business.

No time wasted covering old ground

To save time and resources where employees already have an IT user qualification, they can use it to count towards the ITQ. This allows employees to build and develop their skills to meet your needs without having to face the de-motivating prospect of starting again or having to demonstrate skills they've already had assessed.

We also provide an diagnostic- - to assess skill gaps. This means you only train employees in the skills they actually need and can reduce the time spent on gaining the ITQ.

Easy assessment process

As far as possible assessments will take place whilst employees are doing real tasks at work. By allowing assessment to occur 'naturally’ using systems already in place in your business, this reduces the bureaucracy that can be involved with assessments and minimises the impact on staff time.

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NVQ Management

NVQ Management

Would you like to equip your managers with the knowledge and understanding they need to apply the latest management techniques?

Want to help them provide direction, gain commitment and achieve results through the efficient, creative and responsible use of resources?

How will the Management NVQ help your business?

This NVQ is a highly flexible qualification designed to develop the knowledge, skills and attitudes managers need to perform more effectively in your business.

The course will enable your employers to:

• undertake effective time management
• resolve conflict
• give and receive feedback
• plan their work
• set targets
• monitor results
• develop their performance in their job and become a more effective manager
• agree and prioritise work objectives
• deliver briefings to their team, to senior management and to external groups
• identify hazards and reduce risk in the workplace
  

Who is a Management NVQ suitable for?

The NVQ is designed for managers, supervisors as well as accomplished team leaders hoping to become first line managers. It is ideal for anyone who needs to:

• manage their own resources and professional development
• provide leadership
• allocate and monitor the progress and quality of work in their area of responsibility
• ensure health and safety standards are met.

There are no formal requirements, but employees should be experienced, practising managers able to demonstrate both theoretical and practical competence in the workplace.

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NVQ Team leading

NVQ Team leading

Would you like to give your employees the knowledge and understanding they need to lead a team?

Want to help them motivate their team, achieve their targets and identify and act on new opportunities? Want to help them perform effectively at work?

How will the Team Leading NVQ help your business?

It is designed to help your employees develop the skills and attitudes they need to perform effectively as team leaders. It gives practising and aspiring team leaders a solid foundation on which to develop their leadership skills, helping them motivate their team members and achieve agreed targets.

Specifically the Team Leading NVQ enables your employees to:

• manage resources
• provide effective leadership to team members
• develop productive working relationships with colleagues
• set objectives and plan their own work and that of their team
• brief and motivate their team effectively
• deal with conflicts quickly and effectively
• identify and reduce risks in your workplace

Who is a Team Leading NVQ suitable for?

The NVQ is ideal for employees who would like to enter into a management role and need to demonstrate leadership qualities, particularly within a team context. Although no formal entry qualifications are required, learners will normally be either practising or aspiring team leaders.

What will your staff learn?

Your employees can choose from a broad range of units. This high level of flexibility allows both employees and employers to choose units that focus on the areas of team leading that are most relevant to their role, industry or organisation. Units include:

• developing yourself as a team leader
• leading, briefing and motivating your work team
• planning and monitoring work
• induction and coaching in the workplace
• fulfilling customer requirements
• providing quality to customers
  using information to solve problems
• dealing with change in the workplace
• maintaining a healthy and safe work environment
• diversity in the workplace

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NVQ Retail

NVQ Retail

Would you like employees with the skills to perform effectively in a retail environment?

Want to keep your employees prepared and motivated to face the day-to-day challenges of working in retail? Want them to deal with customers and answer queries confidently?

How will the Retail Skills NVQ help your business?

As retail is one of the most demanding of businesses, energy and enthusiasm are essential for retail staff. Training can provide them with the necessary motivation. The Retail Skills NVQ is designed to help employees from all backgrounds develop knowledge and skills in crucial areas of retail and make a real difference to the efficiency and productivity of your business.

Because there are a vast number of units to choose from you can ensure the course meets individual employees' needs based on their exact role within the organisation.

It enables your employees to:

• undertake learning that is tailored to the requirements of your business
• apply knowledge, understanding and skills to a national occupational level required by retail employers, thus proving competency in their job role.

What will your staff learn?

A tailored programme will be developed which selects the most suitable units. This means you can have several employees each taking a different route to achieve a Retail Skills NVQ.

Units include:

• effective teamwork
• helping customers choose products and providing them with information and advice
• maximising product sales
• stock management
• product expertise and preparation
• merchandising and visual merchandising
• finance and administration
• customer service
• organisational effectiveness.

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For further information please contact us here or call 0161 273 2025